IT SUPPORT SERVICES
Freedom ICT is a privately owned company that provides a wide range of IT Solutions and Services including maintenance and Support services with the backup of leading data services company Datumo. We offer a complete ‘one stop shop’ of technology solutions from LAN, WAN and telephony services to fully managed communications infrastructures. We deliver fully integrated Management and support solutions enabling customers to fully focus on their business objectives.
The breadth of these services and our “value-added service” capability encompasses Strategy development, network consultancy, implementation services, project management, remote network management and complete site-wide responsibility for local and wide area network traffic, cabling and voice infrastructure.
Our sole aim is to provide a support service that fits completely with your business. We do this because we believe that a long-term partnership provides more value for money!
Our aim is to deliver Support solutions that will allow organisations to maximise their investment in IT and Telecoms and enable them to:
> To deliver solutions that allow them to be ‘closer’ to their customers
> Provide a faster, flexible, more responsive service with measurable satisfaction.
To enable organisations to become technology focused gaining a competitive edge through the utilisation of these IT solutions.
|Unlimited Telephone support|
|Unlimited Remote technical support|
|Unlimited inclusive on-site labour|
|Access to 1st, 2nd and 3rd level support during business hours|
|Escalated inclusive on-site support with a guaranteed next day response|
|Enhanced 60-minute response for business critical platforms|
|4 hour on-site or remote response for business-critical situations|
|Regular health-checks including 1 full system audit per annum|
|ongoing security audit|
|Security updates management|
|Any number of meetings on site|
|Unlimited telephone or email advice|
What we do at Freedom ICT | IT | IT Support | Cloud Services | VoIP Telephony | Photocopiers | Outsourced IT