AVAYA Services

Freedom ICT AVAYA IP Office offering

Engagement can accelerate growth and revolutionise how you do business.

With an on-site AVAYA IP Office solution from Freedom, you can:

  • Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact centre video, and unified communications—all in a flexible platform from Avaya.
  • Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP OfficeTM easily expands to 3,000 users, at a single site or up to 150 locations.
  • Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
  • Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.
  • Rely on Freedom support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
  • Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more by calling or emailing us and arrange a consultation.

IP Office Platform from Avaya – Enable Mobile Workforce Collaboration

A Purpose-Built System

Accelerate growth and transform your business with a complete, integrated solution—collaboration, mobility, multichannel contact center, networking, security, video, and support services—all from a single source.

 

Business Communications Providing Engagement Everywhere

Enable unbound commerce regardless of place, time, device, or application. Employees can engage anywhere and anytime to capture opportunities and create value.

 

Administration Made Simple

Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.Avaya IP Office Integrated Solution for Mobility, Multichannel Contact Centre and More.

 

Stay Connected for Non-Stop Productivity, from Anywhere

Being on the road no longer means being out of the office. Each staff member has just one number that customers use to reach them in any location, on any device. Route all calls through your office to assure privacy. Reduce carrier charges by placing calls over available WiFi. And give remote and mobile staff in-office capabilities from virtually any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an IP Phone at home—without the VPN overheads—enabled by Avaya Session Border Controller.

 

Expand Your Customer Engagement Capabilities

Improve customer experience and contact centre agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact centre. Turn a cost centre into a profit centre by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, Avaya offers complete contact centre solutions that grow with you:

  • IP Office Contact Centre: A multichannel contact centre solution designed for small to midsize businesses
  • Avaya Contact Centre Select: An enterprise-class solution with advanced self-service and intelligent customer routing
  • Customer Engagement OnAvaya™ – Google™ Cloud Platform: Contact centre services with a flexible monthly subscription via the Google Cloud Platform

Get the most from your IP Office solution with full range of Professional Services, including a Network Readiness Assessment, Deployment and Program Management, and Solution Architecture Services. Find the information and answers you need. Get assistance from our emergency recovery team within minutes after an unplanned system outage. And have access to the latest features through software patches and updates, and major software upgrade licence entitlement.

Covering Wirral | Liverpool | Chester | North Wales | Manchester | London

AVAYA Telephone Services | VOiP Telephones

GET IN TOUCH

Freedom ICT

Royal Standard House

334 New Chester Road

Wirral

CH42 1LE

 

Phone: 0845 643 6323

Email: info@freedom-ict.co.uk

Website designed by: brand9.co.uk

OUR SERVICES

> IT Support

> Professional

> Cloud

> Telephony

ACCREDITATIONS

 

 

What we do at Freedom ICT | IT | IT Support | Cloud Services | VoIP Telephony | Photocopiers | Outsourced IT